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Q & A

About our salon

  • Q
    Can I make a appointment in English?
    A

    Sure.
    We have both Japanese-speaking and English-speaking staffs.Please feel free to call us.

    Japanese dedicated
    TEL 6538-0263
    TEL 6538-0263
    English dedicated
    TEL 6538-0273
    TEL 6538-0273

    Online Booking

  • Q
    Can I cancell my appointment?
    A

    Cancellation and Change Policy:
    We understand that sometimes schedules adjustments are necessary. Therefore, we respectfully request to give us the notice for cancellations or changes until the salon closing time, 8PM, a day prior to your appointment date.
    Occasionally you may wish to cancel your appointment on the day of your appointment. While MICHAELA allows you to cancel your appointment, a cancellation fee may be charged.

    Late Arrival Policy:
    Please understand and be aware that if you are late for more than 15 minutes from your appointment, we may not be able to provide your scheduled service.
    The cancellations, changes and late arrival policies allow us the time to inform our standby guests of any slot availability, as well as keeping our MICHAELA team members scheduled filled, thus providing better service to everyone. These policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clients. Thank you for viewing and supporting our policies.
    Phone: 6538-0273, online reservation

  • Q
    Are your staffs Japanese?
    A

    We have experienced Japanese stylists waiting all the time.
    Also, as our receptionists and assistants include English-speaking local staffs, we can commuticate in either language.

  • Q
    Can I take my children?
    A

    Sure. We have kid's room.
    Make yourself at home with your children.
    Please ask about the details when you make an appointment.
    We also have haircut menu for kid's.

  • Q
    Do you have a referral program?
    A

    Yes.If you like our service, please share the experience by inviting your friends to salon.
    For every successful referral,
    we will give you a 20% discount for all of the salon menu on your next visit.

  • Q
    Do you accept credit cards?
    A

    We accept credit cards including VISA, Mastercard, American Express and NETS.

About our menu

  • Q
    What kind of perm is a straight curl?
    A

    It is a style to give less volume at hair roots by straight perm and movements at hair ends by curls.

  • Q
    What is a digital perm?
    A

    It is a kind of a hot perm which applies an additional heat process to the general perm process using a perm agent. As curls last long by having heat applied, and are tighter in a dry condition, it makes home styling easier.
    We recommend the better of a basic perm or a digital perm according to each customer's hair condition and the desired style. Please ask your stylist.

  • Q
    Up to what age is "kid's cut" for?
    A

    It is for customers up to 15 years old.

  • Q
    Is it OK to have coloring and a perm at the same time?
    A

    There will be no problem if the coloring is just retouching at the roots.
    If you desire the entire coloring, it's possible to have both at the same time depend on your hair condition, too we recommended to do either one first and do the other after a week or so.
    For the details, please ask your stylist.

About our product

  • Q
    Please explain about MICHAELA PHARMATICA brand.
    A

    MICHAELA PHARMATICA is a functional hair-care brand for change in hair associated with aging. It was developed by MT Cosmetics, a cosmetics maker for professional use favored by esthetic salons and beauty clinics for a long time in Japan.
    Their four lines of products produced by concentration of technologies developed in aging care cosmetics will solve problems you have with your hair. For the details click here

About water in Singapore

  • Q
    Is tap water in Singapore different from that in Japan?
    A

    Tap water in Singapore contains more fluorine than that in Japan. Tap water containing a lot of chlorine and fluorine may have a bad influence on hair if used for a long time. A high concentration of chlorine will make the color lose easily, and may cause damaged hair.

    All the water used in our salon is pure water filtered by the reverse osmosis membrane method, which is almost 100% free from minerals harmful to hair. Because excess minerals don't stick to hair, it is not only gentle to hair and the scalp, but also makes the color and perm last long and your hair will be more beautifully finished. We also sell showerheads for home use that can get rid of harmful minerals, so please ask our staff if you are interested.

    Additional comment
    Information from us You can get information on highly discounted sales campaigns, birthday services, and events, etc. Please note that we may contact you by telephone in an urgent case such as confirmation of your appointment.