FAQ、Japanese Hair salon in Singapore <Hair Salon MICHAELA>
Q & A
About our salon
QCan I make a appointment in English？
QCan I cancel my appointment?A
Cancellation and Change Policy:
We understand that sometimes schedule adjustments are necessary. Therefore, we'd be glad to receive your cancellation notice or amendment before the salon closing time, 9PM（Weekdays) or 8PM (Weekends & P.H.), a day prior to your appointment date.
You may wish to cancel your appointment on the day of your appointment. While a cancellation fee may be charged.
Late Arrival Policy:
Please understand and be aware that if you are late for more than 15 minutes from your appointment, we may not be able to provide you scheduled service.
The cancellations, changes and late arrival policies allow us the time to inform our standby guests of any slot availability, as well as keeping our MICHAELA team members scheduled filled, thus providing better service to everyone. These policies are presented and provided in the best quality and tradition of excellent services for our established and future clients. Thank you for viewing and supporting our policies.
Phone: 6538-0273, online reservation
QAre your staff Japanese?A
We have experienced Japanese stylists waiting all the time.
Also, as our receptionists and assistants include English-speaking local staffs, we can commuticate in either language.
QCan I take my children?A
Sure. We have kid's room. (will be refurbed in May)
Make yourself at home with your children.
Please ask about the details when you make an appointment.
We also have haircut menu for kid's.
QDo you have a referral program?A
Yes.If you like our service, please share the experience by inviting your friends to salon.
For every successful referral,
A 20%discount will be rewarded upon your next visit.
QDo you accept credit cards?A
We accept credit cards including VISA, Mastercard, American Express and NETS.
About our menu
QWhat kind of perm is a straight curl?A
It is a style to give less volume at hair roots by straight perm and movements at hair ends by curls.
QWhat is a digital perm?A
It is a kind of a hot perm which applies an additional heat process to the general perm process using a perm agent. As curls last long by having heat applied, and are tighter in a dry condition, it makes home styling easier.
We recommend the better of a basic perm or a digital perm according to each customer's hair condition and the desired style. Please consult the stylist and let tgen pick the best fit for you.
QUp to what age is "kid's cut" for?A
It is for customers up to 15 years old.
QIs it OK to have coloring and a perm at the same time?A
There will be no problem if the coloring is just retouching at the roots.
If you desire the entire coloring, it's possible to have both at the same time depend on your hair condition, However, we recommend having either one first while performing another one a week after.
For the details, please consult your stylist.
About our product
QPlease tell me more about MICHAELA PHARMATICA .A
MICHAELA PHARMATICA is a functional hair-care brand dealing with hair concerns associated with aging. It was developed by MT Cosmetics, a cosmetic maker for professional use favored by esthetic salons and beauty clinics for a long time in Japan.
Their four lines of products produced by refined of technologies developed in aging care cosmetics will solve problems you have with your hair. For the details click here
About water in Singapore
QIs tap water in Singapore different from that in Japan?A
Tap water in Singapore contains more fluorine than that in Japan. Tap water containing a lot of chlorine and fluorine may have a bad influence on hair if used for a long time. A high concentration of chlorine will make the color lose easily, and may damage hair.
All the water used in our salon is pure water filtered by the reverse osmosis membrane method, which is almost 100% free from minerals which are harmful to hair. Because of the excess minerals don't stick to hair, it is not only gentle to hair and the scalp, but also makes the color and perm last long and your hair will be more beautifully finished. We also sell showerheads for home use that can get rid of harmful minerals, so please ask our staff if you are interested.
Information from us You can get information on highly discounted sales campaigns, birthday services, and events, etc. Please note that we may contact you by telephone in an urgent case such as confirmation of your appointment.