Japanese Hair salon in Singapore <Hair Salon MICHAELA in Singapore>

A new day begins, let's cheer for our dreams!

I am Carol from Hair Salon Tokyo Michael, and here I want to share with you a book I saw today. This book gives me another perspective on the service industry  knowledge.  The title of this book is < the customers rules >. In this book, I saw that these short sentences are very meaningful. For example, "The emotional element isas-even more important than-the money that change hand.", "Customers also need to emotional satisfaction of being treated like the most important " and " the greek word for "hospitality" is philocenia, which literally means "love of strangers",

these short sentences let me understand that we do not  In order to benefit but ignore the customer's emotions, we have to treat customers like our own family and friends. These small actions can make customers feel deeply. Finally I want to tell you all that we can encounter a fate.  One enemy is worse than one friend.

Thank you.